Pretend Store

Returns & Shipping

Shipping

All orders are shipped by USPS on business days (Monday to Friday) excluding holidays.

Tracking Information

Once your credit card is authorized, you will receive a confirmation email. Orders are typically processed in 2-3 business days. Once your order is shipped you will receive an email with a tracking number. You can expect to receive your order within 3-10 business days after it has been shipped.

Return Policy

Pretend Store is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

If you are not completely satisfied with your Pretend Store purchase, you may send it back to us for a refund within 14 days of the delivery date.

You must email shop@pretendstore.co for a return authorization number prior to sending the return. Exchanges/Refunds are processed within 7 days after we receive the merchandise. You will receive a confirmation by email when your item(s) are processed.

We do not refund original or return shipping costs. Shipping costs will only be refunded when the return is a result of our error or damaged merchandise.

Thank You

We sincerely appreciate your patronage and hope that the products you purchase from Pretend Store bring you pleasure.